In the unfortunate event that you need to report your check card lost or stolen, please call 1-800-417-4592 from any touch-tone phone.
If you believe your credit card has been lost or stolen, inform Northern Skies FCU immediately. You can inform us in writing or by calling (907) 561‐1407 or (800) 747‐1407.
If your card is lost or stolen, report it immediately. Call or visit www.reportmycards.com to report your missing card and also contact Northern Skies FCU about replacing the card.
NEW FRAUD PREVENTION SERVICE - Updated 06-07-16
Here’s how it works:
- When potential fraud is detected, you will receive an automatic email notification from us, with the option to reply with "fraud" or "no fraud".
- One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, with the option to reply with "fraud" or "no fraud" option.
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember - our messages will never ask for your PIN or account number.
FBI Warns of New Fraudulent Credit Card Scheme- Updated 03-26-13
"Under this new scheme, victims receive a text message on their cell phones stating their cards had been de-activated and to call a 907 area code number to re-activate. The recording asked for their 16-digit card number, expiration date, CVV code, and PIN."
The FBI advises that if you should receive a text message from an entity regarding a credit card account, delete the message and call the number listed on the back of your credit card.